关于航班不正常情况的询问广州民航58课件.pptx

关于航班不正常情况的询问INQUIRIESABOUTFLIGHTIRREGULARITY广州民航职业技术学院主讲人：肖华芝

教学目标TEACHINGAIMS01tomastersomebasicwordsandusefulexpressionsregardingflightirregularity02tomastersomebasicrulesonrespondingtopassengers’inquiriesaboutflightirregularity

Lead-in引入Inairlineservicemanyfactorswillaffectthedepartureandarrivaloftheflights.Canyoulistsomeofthefactorsthatmaycausethedelayandthecancellationoftheflights?Discussion

Lead-in引入Flightdelayorcancellationusuallycanbecausedby：weathercondition（thunderstorm,poorvisibility,fog,typhoon,etc.）mechanicaldifficulties(aircraftmaintenance,equipmentfailure,routinecheckup,etc.)airtrafficcontrol,andsoon.ThunderstormMechanicalDifficultiesAirTrafficControlPoorVisibility

SituationalDialogue情景对话1WordsExpressions1.announcement/??na?nsm?nt/ n.通告；声明2.delay?/d??le?/ n.耽搁；延误 v.使迟到；使耽搁；使拖延3.visibility/?v?z??b?l?ti/ n.能见度；可视度4.inconvenience/??nk?n?vi?ni?ns/ n.不便，麻烦

SituationalDialogue情景对话1Thisisanannouncementforallpassengerstravellingon9:25flightTOM1223toRom.Thisflightisdelayedbytwohoursbecauseofbadweather.Apassengerheardthefollowingannouncementthatherflightwouldbedelayed,sosheaskedJiangYan,anairportcrew,forthereasons.Situation1(J:JiangWeiP:Passenger)P:Excuseme,Madam.JustnowIheardfromtheannouncementthatmyflightTOM1223hasbeendelayed.J:Yes,ithasbeendelayed.P:Whyhasitbeendelayed?J:It’sduetopoorvisibilitythismorning.P:Howlongdoyouthinkshallwewait?ExplainingReasons

SituationalDialogues1情景对话1J:Well,it’shardtosay.Ithinkyoushouldstayintheairportandpayattentiontothelatestannouncementoryoucanchangeanotherflight.P:Oh,myGod.It’sreallyterrible.J:Iamterriblysorryforthedelayandtheinconveniencebroughttoyou.P:Nothing,itisnotyourfault.J: