物业英语口语培训.pptxVIP

物业管理常用英语口语

——情景会话式

目录APurposeofTraining培训目的BIntroduceYourself自我介绍CSay“Hello”打招呼DCustomerService客户服务ERepairs修理FGiveDirections指引

PurposeofTraining培训目的加强员工日常英语口语对话能力以及对日常英语口语的理解能力，能与业主进行基本的英语口语交流。

Part1CustomerServiceCenter客户致电给客服中心，客服人员接电话时（C-CherryO-Owner）C:Goodmorning,ThisisCherryspeaking.WhatcanIdoforyou?O:Mykitchen’slightisbroken.MyhouseisT12,1201.Cansomebodycometorepairit?C:Noproblem.Iwillcalltheelectriciantofixitatonce！O:Thanksalot!C:Youarewelcome!

Part1CustomerServiceCenter②客户到客服中心寻求帮助(T-TinaO-Owner)T:Goodafternoon,mynameisTina.CanIhelpyou?O:Yes.IwanttocallataxitoBaiYunCastle.Couldyoucallataxiforme?T:Noproblem.Pleasewaitforaminute.O:Thankyouverymuch!

Part2Serviceineastgate②客户到客服中心寻求帮助(T-TinaO-Owner)T:Goodafternoon,mynameisTina.CanIhelpyou?O:Yes.IwanttocallataxitoBaiYunCastle.Couldyoucallataxiforme?T:Noproblem.Pleasewaitforaminute.O:Thankyouverymuch!

Receptionist[ri’sep??nist]n.(旅馆、事务所等雇用的)接待员01Owner[’?un?]n.物主,所有人02Holiday[’h?l?di]n.假期03Weekend[,wi:k’end]n.周末04Interesting[’intristi?]adj.令人感兴趣的,有趣的05Part2NewWords

Part3CustomerService

——HaveaResidentialCard(R-Receptionist,O-Owner)O:Goodmorning,Iwanttohavearesidentialcard.R:Doyouhavepassport?O:Yes,Ido.R:Ok.Iwillapplyforoneforyou.Pleasegivemeaone-inchcolorphoto,yourpassportandahealthcertificate.O:Hereyouare.12345

Part3CustomerServiceR:Youarewelcome.04O:Thankyou.05R:WouldyoupleasefilloutthisformwhileIwillprepareyourresidentialcardforyou?Pleasesignyournamehere.01R:That’sall.Pleasegetyourresidentialcardherenextweek.03O:Ok.Anythingelse?02

Part3NewWordsResidential[,rezi’den??l]adj.住宅的,适于作住宅的,与居住有关的Passport[’pɑ:sp?:t]n.护照Apply[?’plai]vt.申请,请求;适用Inch[int?]n.英寸Certificate[s?’tifikit]n.证