ACCA-危机管理和情景测试指南（ A guide to Crisis Management and Scenario Testing.docx

AguidetoCrisisManagement

andScenarioTesting

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CrisisManagement:

Overview

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CrisisManagement:OverviewNationalandinternationalorganisationsfaceaconstantthreatofdisruptiveeventswhichcould

CrisisManagement:Overview

Nationalandinternationalorganisationsfaceaconstantthreatofdisruptiveeventswhichcouldimpacttheviabilityoftheirbusinessandthewaytheyoperate.

Inaworldwherereputationscanberuinedinaninstant,seniorleadersshouldbewellversedinpreparingfor,andrespondingtodisruptions.

AfirstprincipleofCrisisManagementistoworkonthebasisthatthesedisruptionswillhappen,andthereforeleadersneedtobetrainedandconfidentintheactionstotake.

OtherprinciplesforCrisisManagementhavebeenlaidoutinISO22361;theseinclude:

Governance

Strategy

Risk

Management

DecisionMaking

Ethics

Learning

Communication

Climaterelatedrisksandimpactstopreparefor:

Adverse

Adverseweather

Floods

Floods

Drought

Drought

Major

Majorfires

Loss

Lossofsupplychain

Damage

Damage

to

premises

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WhatisCrisisManagement?

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WhatisCrisisManagement?ACrisis

WhatisCrisisManagement?

ACrisisManagementcapabilityissetuptohelpanorganisationpreparefor,respondto,recoverfromandlearnfrommajordisruptions.

Typically,aCrisisManagementresponseisledbytheseniorexecutivesofanorganisation,focusingonthestrategicresponse.

TobuildaneffectiveCrisisManagementcapability,focusonthefollowingstages:

1)Preparingforacrisis

?Identifypotentialrisksandthreats.

?Buildresponseplansthatarebasedonteams’

insightsandstrategies.

2)Responsetoandrecoveryfromacrisis

?Respondingfromtheoutset,throughto

resolution.

?Coordinatingwithwiderresponseteamsacrossthebusiness.

3)Analysisandlearningfromcrisis

?Completingpostcrisis

reviewsandanalysingtheresponse.

?Implementinganylessonsfromthereview