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售楼部保安工作手册.doc

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展

览

馆

售

楼

处

秩

序

维

护

部

工

作

手

册

1.0秩序维护部职责····················································3

2.0秩序维护部组织架构················································3

3.0秩序维护部各岗位职责··············································4

3.1主管岗位职责······················································4

3.2秩序维护领班岗位职责··············································5

3.3秩序维护员岗位职责················································6

4.0各服务岗位工作流程及标准··········································8

4.1秩序维护形象岗工作流程············································8

4.2秩序维护礼仪岗工作流程············································10

5.0工作程序··························································11

5.1车场岗操作规程····················································11

5.2礼仪岗操作规程····················································14

6.0秩序维护部规章制度················································15

6.1对讲机的使用及管理················································15

6.2橡胶棒的使用规定··················································16

6.3手电及应急灯的使用规定············································16

6.4物品放行管理规程··················································16

6.5消防作业管理规程··················································17

6.6突然停电时的处理措施··············································17

6.7仪装规定··························································17

6.8值班制度··························································17

6.9交接班制度························································18

6.10钥匙管理规定·····················································19

6.11内务管理制度·····················································19

7.0员工行为规范······················································20

8.0质量记录··························································28

1.0秩序维护部职责

售楼部秩序维护部是项目物业管理中心的对客前沿阵地，主要负责为项目内的客人提供服务，配合销售工作的更好进行，展示项目的高端品质。秩序维护部的工作非常重要，是实现产品功能的关键所在之一，应严格按照秩序维护部的工作标准提供各种服务。

2.0秩序维护部组织架构

售楼部主管

项目总经理

秩序维护员

领班

3.0秩序维护部各岗位工作职责

3.1主管岗位职责

岗位名称

秩序维护主管

岗位编号

所在部门

售楼处秩序维护

岗位定员

直接上级

物业主任

职系

管理职系

直接下级

秩序维护领班

所辖人员

岗位分析日期

岗位职责：

1、在项目主任的领导下

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