持续护理质量改进在门诊预检分诊中的应用效果研究-当代护理.pdf

持续护理质量改进在门诊预检分诊中的应用效果研究

【摘要】目的分析门诊预检分诊护理中强调持续护理质量改进理念对护患双方的正面影响。方法将于我院

门诊就诊的200例患者纳入研究后，随机划分至A组（100例）及B组（100例），2组患者均接受常规预检分

诊服务，于此基础上，在后者护理活动中强调持续护理质量改进理念，并对比相应数据指标，分析护理有效性。

结果经对比，B组患者分诊时间、就诊等候时间得以明显缩短；而护理总满意率及引入持续护理质量改进理念

后的护理人员工作水平更高（P＜0.05）。结论预检分诊是门诊护理中的重点内容，其相对性质特殊，极易在护

理不当的情况下诱发患者投诉等不良事件，建议于常规护理中强调持续护理质量改进理念，意在构建和谐关系，

改善患者就诊舒适度及护理人员综合素养。

【关键词】门诊护理；预检分诊；持续护理质量改进；患者总满意率；就诊等候时间

【收稿日期】2024年9月12日【出刊日期】2024年10月24日【DOI】10.12208/j.cn

Researchontheapplicationeffectofcontinuousnursingqualityimprovementinoutpatientpre

examinationtriage

【Abstract】ObjectiveToanalyzethepositiveeffectsoftheconceptofcontinuousnursingqualityimprovement

onbothnursesandpatientsinoutpatientpre-examinationtriagenursing.Methods200patientsintheoutpatientdepartment

ofourhospitalwereincludedinthestudyandrandomlydividedintogroupA(100cases)andGroupB(100cases).Both

groupsreceivedroutinepre-screeningandtriageservices.Onthisbasis,theconceptofcontinuousnursingquality

improvementwasemphasizedinthenursingactivitiesofthelattergroup,andcorrespondingdataindicatorswerecompared

toanalyzetheeffectivenessofnursing.ResultsAftercomparison,thetriagetimeandwaitingtimeofpatientsingroupB

weresignificantlyshortened.Thetotalsatisfactionrateofnursingandthenursingstaffsworklevelafterintroducingthe

conceptofcontinuousnursingqualityimprovementwerehigher(P0.05).ConclusionPre-examinationandtriageisthe

keycontentinoutpatientnursing,anditsrelativenatureisspecial,whichiseasytoinducepatientscomplaintsandother

adverseeventsinthecaseofimpropernursing.Itisrecommendedtoemphasizetheconceptofcontinuousnursingquality

improvementinroutinenursing,aimingat