GB/T 25341.3-2024铁路旅客运输服务质量　第3部分：服务评价.pdf

ICS03.220.30

CCSA12

中华人民共和国国家标准

GB/T25341.3—2024

铁路旅客运输服务质量

第3部分：服务评价

Qualityofrailwaypassengertransportservice—

Part3：Serviceevaluation

2024⁃08⁃23发布2024⁃12⁃01实施

国家市场监督管理总局

发布

国家标准化管理委员会

GB/T25341.3—2024

目次

前言··························································································································Ⅲ

引言··························································································································Ⅳ

1范围·······················································································································1

2规范性引用文件········································································································1

3术语和定义··············································································································1

4评价要求·················································································································2

5评价过程·················································································································3

6评价内容·················································································································3

7评价方法·················································································································4

8评价报告·················································································································6

附录A（资料性）旅客满意度加权平均模型········································································7