商务行为技巧Behavioural-Skills-for-BusinessPPT课件.pptVIP

Behavioural Skills for BusinessClass-used Teaching Materials1 一二请在这里输入您的主要叙述内容整体概述三请在这里输入您的主要叙述内容请在这里输入您的主要叙述内容2 Section 1 Introduction to the Unit1.1. Purpose of this unitExplain why managerial behaviour in organisations involves;Analyse the behavioural skills that managers need;Recognise the skills that managers need in order to behave effectively.3 Section 1 Introduction to the Unit1.2. Outcomes for this unitAnalyse the main aspects of managerial behaviour in organisations;Analyse behavioural skills used by managers;Analyse techniques used by managers to manage themselves and others.4 Section 1 Introduction to the Unit1.3. How can this unit be achieved?Give valid reasons to support points made;Make accurate reference to relevant theoretical work;Assess the impact, on a manager and others, of using a specific behaviour skill in a particular situation;Suggest behaviour that would be effective in a particular situation and provide a valid argument to support it;Evaluate the pros and cons of managerial behaviour in a particular situation.5 Section 1 Introduction to the Unit1.4. Learning contentThe role of the managerLeadershipInfluencing skillsConflict in the workshopAssertivenessNegotiationProblem solving and decision makingTime managementMeetings and briefingsStress management6 Section 2 The role of the manager2.1. Learning outcomesExamine various perspectives on what management is;Identify what the role of the manager might be.7 Section 2 The role of the managerQuestions:Think of some managers you are familiar with. What are Some of the “roles” or “functions” they carry out?8 Section 2 The role of the manager2.2. Henri Fayol and classical management theoryA booked called “General and Industrial Administration” published in 1916;A systematic form of experience;Stressed methods rather than personalities;Began from the top of the hierarchy and move downwards;Reviewed objectively, analyzed and treated as a technical process;Remain intact; with minor modifications wit