洲际餐饮管理培训.pptVIP

Telling employees that their work affects other departments 告诉员工他们的工作成效会影响其他部门工作的展开 Showing employees how they can work with other departments to get job done 向员工展示怎样和其他部门合作完成任务 第三十页，共五十九页。 Telling my staff what’s expected of them 告知员工你对他们的期望 Showing a positive attitude 表现出积极的工作态度 Complimenting employees for their good performance 称赞员工的好的表现 Seeking employee suggestions 寻求员工的意见 These things will help me in leading activities: 以下将帮助我们领导员工 … Cont’ 第三十一页，共五十九页。 Thanking and rewarding employees who perform well 感谢并奖励表现好的员工 Setting a good example through my behavior 通过自己的行为树立好的榜样 Standing up for employees when they need my support当员工需要的时候站出来为他们说话 第三十二页，共五十九页。 Helping employees to improve帮助员工改进工作 Knowing that sometimes we need to change how things are done in order to meet goals 明白有时候我们需要改变做事的方式以达到效果的道理 Knowing that preventing problems and errors is easier that correcting them 了解预防问题比纠正问题要容易 These things will help me in controlling activities:以下将帮助我们进行控制工作 … Cont’ 第三十三页，共五十九页。 Knowing that operating within my departmental budget is an important tool in control了解：在预算范围内经营餐厅是控制的重要方面 Tracking the worst problems and blocks first 跟踪可能出现的最坏的问题，并且及时制止 第三十四页，共五十九页。 Discussion 讨论时间 Recap Coaching Process 复习指导的步骤 ItsTrue.pps 第三十五页，共五十九页。 IMPROVING COMUNICATION……. 改善沟通效果 第三十六页，共五十九页。 IMPROVING COMUNICATION 改善沟通效果 What is communication? 什么是沟通？ Whom you communicate to? 谁是沟通的对象？ Effective Communication? 怎样做到有效沟通？ 第三十七页，共五十九页。 Roadblocks to Effective Communication有效沟通的障碍 Unfair Comparison 不公平对比 Just-Like-Me 以己度人 Stereotypes 墨守成规 Good Day / Bad Day Effect 好心情和坏心情效应 Halo or Pitchfork Effect 第三十八页，共五十九页。 The Elements of Communication沟通的要素 1. VOCAL 声音 2. VISUAL 视觉 3. VERBAL 语言 Vocal variety, quality, rate, volume, and vocalized paused 声调变化，音色，速度，音量以及适时停顿 Eye contact, posture, gesture, and facial expression目光接触，体态，姿势和面部表情 What the person actually says 说话的实际内容 第三十九页，共五十九页。 Nonverbal Communication 非语言沟通 “Actions speak louder than words” 行动比文字更有说服力 How we sa