CRM客户关系管理系统的设计与实现毕业论文.docxVIP

客户关系管理系统的设计与实现 客户管理系统对企业业务流程的重组整合用户信息资源，以便有效的方法来管理客户关系，在企业内部实现信息和资源的共享。客户管理系统在系统设计上以帮助企业的主管人事管理的部门提高工作效率，实现企业客户的信息管理以及管理的系统化、规范化和自动化为最终目的。本文介绍了客户管理系统的设计与实现。目的在于让大家共享学习和运用这一语言的体会和收获。通过数据库、ASP.NET代码，进行对客户管理系统的实现，并对客户管理系统的发展进行展望。帮助企业在全球经济一体化的激烈市场竞争环境中，建立以市场、客户为中心的管理体系，有效管理企业与客户之间的关系，提高客户忠诚度，实现客户价值的最大化。从而提高企业的核心竞争力。 客户管理；ASP.NET；SQL；C/S结构 Design and Implementation ofthe Customer Relationship Management System Customer management system management system to enterprise service flow reorganization conformity user information resources, in order to the effective method manages the customer relations, in enterprise interior realization information and resources sharing. The customer management system management system by helps the enterprise in the system design the manager personnel management department to enhance the working efficiency, the realization enterprise customer information management as well as the management systematization, the standardization and automatically changes into the final goal. This article introduced the customer management system management the design and realization. The goal lies in lets everybody sharing study and utilize this language the experience and the harvest. Through the database, the ASP.NET code, carries on to the customer management system management system realization, and carries on the forecast to the customer management system management system development. The help enterprise in the whole world economic integration intense market competition environment, establishes take the market, the customer as the central management system, effectively manages between the enterprise and the customer relations, enhances the customer loyalty, the realization customer value maximization. Thus enhances the enterprise the core competitive power. The customer relations management; ASP.NET; SQL; C/S structure 目 录 TOC \o 1-3 \h \z \u 1 概述 1 1.1 系统开发背景 2 1.1.1 时代背景 2 1.2 CRM介绍 2 1.2.1 CRM的定义 2 1.2.2 CRM产生背景 3 1.2.3 CR