喜达屋优化管理68 OpEx QA Calendar August Week 4 - 5.pptVIP

Orginal April 2011 Repeat August 2012 * August / September 2012 SUN MON TUE WED THU FRI SAT 19 20 Finance IT Compliance 21 Food Safety 22 GEI 23 Safety security 24 GEI 25 26 27 Finance IT Compliance 28 Safety Security 29 Brand Assurance 30 GEI 31 Brand Assurance 1 2 3 Finance IT Compliance 4 GEI 5 Brand Assurance 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23rd August Review with your ERT how to respond to the drowning of a hotel guest or associate. Check Emergency Manual – Section E26.2 Safety Security Check GEI Key Drivers for your top 3 countries by geographic source of business. List for each country the “drivers of delight” that need to improve “drivers of dissatisfaction” to fix. 24th August GEI Improve Fix 27th August Finance/IT Policy Compliance Process of the Week - Physical Counting Select one “key control” to audit each day. When do physical counting, all inventory counts should be observed by an associate independent of from the Accounting department who is independent of cost control. Both the counter and observer are to sign off on the count sheets. Accounting should performs spot checks of Inventory Counts For alcoholic beverage stored in outlet , ensure to put the quantity of inventory counted into system and get the cost of sales of alcoholic beverage at end of month. Compare the cost with recording in system and do Discrepancy Report. Trace the reason of difference and resolve it. The report should be reviewed and approved by FC. Each hotel should have a plan for inventory count. Hotels should perform a food inventory count on at an annual basis at, or very near, year-end. Beverage inventory counts should be performed quarterly, at a minimum. If more frequent inventory counts are desired from a monitoring and reporting perspective, written permission from the Regional Director of Finance is required. If any variance happen, the cost controller should check the reason with storekeeper and make solution.