工业工程专业英语PPT(共39页).pptVIP

Chapter 8 Quality Management ;;;本章专业词汇;Unit 1 Quality Standards and Quality Control ;Unit 1 Quality Standards and Quality Control ;1. Definitions of Quality ;2. Quality in Manufacturing ;3. Quality in Service ;4. ISO 9000 Series Standards ;5. Rules of Certification to QMS ;;6. Steps of Certification to QMS ;7. Statistic Quality Control ;8. Definition of Six Sigma Methodology ;9. Key Elements of Six Sigma Methodology;10. Six Sigma in Business ;11. Six Sigma in Engineering ;12. Quality Control Tools-Checksheets;12. Quality Control Tools- Pareto Chart ;12. Quality Control Tools- Flowchart ;12. Quality Control Tools-C/E Diagram;12. Quality Control Tools- Histograms ;12. Quality Control Tools- Scatter Diagram ;12. Quality Control Tools- Control Chart;Unit 2 Quality Management and Quality Cost ;Unit 2 Quality Management and Quality Cost ;1. Definition of TQM ;2. Principles of TQM ;3. The Concept of Continuous Improvement by TQM ;4. Two Implementation Approaches of TQM ;5. Definition and Contents of Quality Costs ;6. Development of Quality Costs ;7. Dark Side of Quality Cost Analysis ;8. Quality System Inspection Technique;9. QSIT Principles ;作业10：;课外翻译（把下列语句翻译成中文,并对红色字体部分详细解释） Rignt from the dawn of history, people in all walks of life around the globe have been striving to survie in highly competitive world. The industrial scenario is no different. The genesis of modern management/ administrative theory (let along quality management ) had its roots in the manufacturing milieu and blossomed under the auspices of the manufacturing stalwarts right from the early 20th century when Fredrick W. Taylor in 1911, introduced the concept of scientific management. Per contra, though most of these dimensions and other techniques and strategies proposed by various theorists annd pratitioners, starting from the birth of the quality revolution, seem to provide a near-universal remedy to the promblems of the manufacturing business, they are not a complete yardstick for service quality