跨国公司变更管理流程设置.docx

ABB IS Service Supply Integration Change Management Process Operations Manual Contents Introduction 1.1Purpose of the document The purpose of this document is to explain Change Management process defined and implemented within ABB IS RUN. It describes definitions, scope, policies, activities, roles responsibilities and many other practicalities that will help understand and run Change Management process from operational perspective. This document outlines the operating guidelines for daily activities and processes used by all Change Management stakeholders. A udience This document is intended to be used by ABB IS RUN personnel and Service Suppliers. Specifically Service Suppliers will be responsible to align their internal working practices to this document in regards to handling Changes. Change Management process 2.1Definition A Change is defined as the addition, modification or removal of an authorized, planned or supported service or Configuration Item (CI). Changes may occur due to introduction of a new service, modification to an existing service or termination of an existing service in an IT Infrastructure or for fixing a problem in an existing system. Change Management helps organizations understand and work to minimize risks of changes to the IT environment. It is essentially a process for managing the people-side of change. 2.2Scope Change Management process can be used to track and manage all IT infrastructure changes. A software application change may include enhancements/modifications to existing applications to address identified problems, address business needs or any other requirement. Similarly a hardware change may include changes to computing devices, network components, storage devices and other hardware Configuration Items (CI) to replace malfunctioning hardware, increase hardware capacity or other requirements. In other words, changes to all Configuration Items will be governed by this process. 2.3Process Inputs and Outputs Updated CMDBCI Data