服务与销售技巧 中国体育彩票 竞彩销售人员培训课件.pptVIP

* * Introduce the basic principle “Sales Through Services Excellence” Then, introduce the reasons Trainer seek consent for all participants for the concept of “Sales Through Services Excellence” by saying “do you think that “Sales Through Services Excellence” works ? Try to wait until all participant say “Yes” If possible, trainers may provide some real cases to reinforce why ““Sales Through Services Excellence” * * Ask “ What we have to do in “Receiving” Participant gives answers freely After listening to participant’s opinion, trainers introduce the three main focuses for “Receiving” Ask all participants to practice the standard magic words with smile Trainer in the front monitor their performance. Try to identify good performer and ask him/her to come out to do demonstration Trainer ask “Of the three elements, which one do you think is the most important ? Hands up for no.1..Hands up for no. 2...Hands up for no.3 Trainer says : “Body language is the most important, next is tone, the least important is wording Ask “Do you think that is true” Trainer then do the following example : Say “你去死啦’ but without any voice, just with mouth movement but with good smiling face and body gesture Say “ What you think I have just said” Say “先生您好’ but without any voice, just with mouth movement but with angry face and bad gesture Say “ What you think I have just said” Trainers says : You now understanding why a sweet smile + good gesture is the most important element. Remember !!! First impression is very very important Trainer divides participant into ten persons per group and perform final practice according to the script provide in the PowerPoint Trainer invite good performer to come out to do demonstration * * Introduce 2 main points for “帮助’ Introduce the 2 examples Ask all participants to practice the standard wordings Trainer in the front monitor their performance. Try to identify good performer and ask him/her to come out to do demonstration * * Ask : “What are t