ITEM 8 SHOPPING Get Refund第八项购物获退款.pptVIP

Get Refund 课程名称：导游英语 制作单位：黑龙江旅游职业技术学院 ITEM 8 SHOPPING 旅游服务与管理专业教学资源库 Scene Three Get Refund Shopping Teaching objectives To be able to discuss the quality of the goods with tourists; To coordinate the tourists’ requirements for returning or changing goods; To learn the process of returning or changing goods; To master some expressions used for returning or changing goods. Teaching emphasis Some words and sentences related to the quality of the goods III Teaching difficult point How to solve the problems effectively when the tourists wants to returning or changing goods. IV Teaching Task Returning goods. Some key words and structures for the understanding of Scene Three 1.quality [kw?l?t?] n. 质量，[统计] 品质；特性；才能 adj. 高品质的；英俚棒极了 2. change?[t?e?n(d)?] n. 变化；找回的零钱 vt. 改变；交换 vi. 改变；兑换 3. return [r?t??n] 短语 return commission?回佣 ; 回拥 ; 回扣 ; 佣钿 sales return?销货退回 ; 销售退回 ; 退货 ; 销售退货单 Some useful sentences used for returning or changing goods How may I be of service? 能帮助您什么吗？ Are refunds allowed? 可以退货吗？ Did you have problems with our product or services? 您对我们的产品还是服务有问题？ Would you be interested in an exchange as opposed to a refund? 您是否可以考虑调换呢？ 5. The premise of refund for this is that the goods must be in good condition.退货的前提是物品得完好无损。 6. We regret that these goods are excluded from the rejection.很遗憾，此商品不在退货之列。 Some key words and structures for the understanding of Scene Three 4. Keep the bill 留发票 5. Buy one get one free 买一赠一 6. fake ?[fe?k] n. 假货；骗子；假动作 adj. 伪造的 vt. 捏造；假装…的样子 vi. 假装；做假动作 Some useful sentences used for returning or changing goods 7. We only take goods back if you can produce the receipt.只有你出示收据，我们才能予以退货。 8. You may exchange the skirt but not return it for a refund.你可以调换这条裙子，但不能退货。 9. If it isn‘t suitable, can I bring it back?如果不合适的话，我能退货吗？ 10. Why do you want to exchange it?为什么要换货？ Conclusion Important words Some useful sentences Role-play at class Some videos related to this task Homework Homewo