国际商务管理概论与结算英文版课件修订版朱文忠 9787 81134 803 322.pptVIP

By Zhu Wenzhong LEARNING GOALS State the 4 types of communication network State the 6 barriers to effective communication State how to improve communication skills Types of communication network The cycle network The chain network The wheel network The connected network Types of communication network Sections or departments communicate with only two others. The network may occur between middle managers at the same level. Decision making may be slow and poor as it lacks coordination. The cycle network Figure Types of communication network One person passes information to others who then passes it on. It is a formal approach adopted by a hierarchical organization fro downward and upward communication. But people at the bottom may feel isolated; lateral communication is not encouraged. The chain network Figure Types of communication network A person, group or department occupies the central position in the network. It is good at solving problems, such as regional sales networks with a regional manager. The wheel network Figure Types of communication network This network is the ‘all channel’communication system which may be used in small group workings. It can provides the best solutions to complex problems through brainstorming. But decision making is slow. The connected network Figure Barriers to communication The skills of the sender and receiver Jargon Perceptions and attitudes Form of the message Length of command or distance Breakdown of the channel Different cultures …. Length of command or distance Figure Improving communication skills Improving sender skills Improving receiver skills Improving communication skills By making persuasive presentations: emphasizing accuracy and simplicity, demonstrating self-confidence By improving writing skills: clarity, readability, correct spelling and grammar, and logical and clear thinking By sending proper nonverbal messages: body languages showing respect, warmth, concern