光纤接入宽带业务故障处理系统的应用-电子与通信工程专业论文.docxVIP

ABSTRACT As the telecom user’s demand for the broadband access becomes higher and higher, with the transformation from single-service to full-service, the user’s need of broadband access could not be met by the traditional ADSL access. Therefore, with more and more FTTH access but less and less ADSL access, it is the momentum that the EPON technology is applied to conduct FTTH access. In this paper, the broadband access service in the Tianjin Unicom EPON system is discussed in detail. Besides, in combination with the fault, way of handling the fault and the application experience, the design and the application scheme of handling FTTH broadband faults in the Tianjin Unicom auxiliary system are put forward. In this way, the maintenance staff could log in the maintenance interface through the Internet Explorer to conduct port operation, code resetting and locking as well as unlocking of the account and check the port status as well as the user status. Thereafter, a special team was established in the Tianjin Unicom to conduct the verification and analyze the statistics. According the statistical result, the system worked very well in filtering the faults. It shortened the duration of handling the fault, increased the customer’s satisfaction, lessened the amount of the fault tickets and then reduced the backstage maintenance staff’s pressure. KEY WORDS：EPON technology, FTTH service, broadband account, user satisfaction 目 录 HYPERLINK \l _bookmark0 第一章 绪 论 1 HYPERLINK \l _bookmark1 1.1 背景 1 HYPERLINK \l _bookmark2 1.2 光纤接入技术 1 HYPERLINK \l _bookmark3 1.2.1 光纤接入的概念 1 HYPERLINK \l _bookmark4 1.2.2 光纤接入网结构 1 HYPERLINK \l _bookmark5 1.2.3 光纤接入网优点 2 HYPERLINK \l _bookmark6 1.2.4 光纤接入的发展现状 3 HYPERLINK \l _bookmark7 1.3 与传统 ADSL 接入方式的比较 4 HYPERLINK \l _bookmark8 1.4 课题目标 5 HYPERLINK \l _bookmark9 1.5 论文结构 5 HYPERLINK \l _bookmark10 第二章 天津联通光纤接入网业务应用 7 HYPERLINK \l _bookmark11 2.1 天津联通 FTTH 组网结构 7 HYPERLINK \l _bookmark12 2.2 天津联通 FTTH 业务分析 9 HYPERLINK \l _bookm