BEC中高级口语总结(根据陈小蔚口语书各主题总结).docx

主题 一．商务旅行/差旅 前期准备preparation accommodation：book a hotel（hall等）with adequate working facilities（such as fax machine，internet access，computers等） transportation :choose a convenient（suitable）means of transportation 费用：hotel bills，traveling expenses，public transportation fares，fax or telephone charges， client entertainment expenses 考虑因素: 文化差异cultural differences：different thought patterns；working style；ways of decision-making；shopping habits；ways of seeing the world 如何应对: promote the global mindset become sensitive to the cultural difference/be open-minded respect for native culture consider cultural taboos the staff should acquaint with differences in language，laws and social customs relocate the employee to work abroad to experience different working style 二．员工培训training (1)主要内容：（内容+意义 1.communication skills +avoid misunderstanding；get the work well done 2.customer service +it is critical to meet customers‘ needs；increase customers’ satisfaction 3.interpersonal relationship + enhance mutual understanding and trust 4.computer skills + it is important for conducting administrative and offer tasks 5.safety training + give practical advice for avoiding getting hurt 6. business ethics（商业道德）+customers‘s loyalty and trust to the company (2)重要性 从公司发展的角度看： enhance company image increase productivity 从雇员的角度： 1. increase job satisfaction 2. boost morale（among employees） 3. enhance efficiencies in process which result in financial gain 4 . reduce employee turnover/retain employee 5. acquire more practical skills that is beneficial for the personal development 6. ensure employees have greater commitment in their work/continue effort 7. ensure employees keep up with the latest information for market trend 9. help them have a clear idea of future job (以上的好处或重要性适用于任何有关公司发展的政策措施或活动) (3)如何使培训有成效 Good preparation ensures effective training（任何有关准备的主题都可以套用） maintain a positive energy and attitude fully equipped facilities