工作特征和幸福感关系研究-企业管理专业论文.docx

上海交通大学硕士学位论文工作特征和幸 上海交通大学硕士学位论文 工作特征和幸福感关系研究 PAGE PAGE 10 工作特征和幸福感关系研究 摘 要 本研究在文献回顾的基础上，提出工作特征影响幸福感机制的理论 模型，即，工作特征通过影响工作倦怠，从而影响幸福感，并通过实证 研究对该模型进行了检验。对来自不同行业和企业的 259 份有效问卷的 分析结果显示： 工作倦怠完全或部分中介了工作特征对幸福感的影响。具体来说， 工作倦怠部分中介了工作控制对正向情绪的影响，完全中介了工作需 求、工作控制和社会支持对负向情绪的影响。 本研究进一步考察了工作倦怠各维度的中介效应。情绪枯竭和去人 性化完全中介了工作需求对于负向情绪的影响；情绪枯竭和成就感低下 完全中介了工作控制对于生活满意感的影响；成就感低下部分中介了工 作控制对于正向情绪的影响；情绪枯竭部分中介了工作控制对于负向情 绪的影响；情绪枯竭、去人性化部分中介了社会支持对于生活满意感的 影响；情绪枯竭、去人性化完全中介了社会支持对于负向情绪的影响。 “孤立压力”假设得到证实。与其他组相比，高工作需求、低工作 控制、低社会支持组的工作倦怠水平最高，幸福感水平最低。 工作特征、工作倦怠、幸福感在人口变量和组织变量上存在显著差 异。 关键字：工作特征、工作倦怠、幸福感、生活满意感、正负情绪 The Research on Job Characteristics and Subjective Well-being ABSTRACT This research proposed a theoretically derived model which suggests that job characteristics (job demand, job control and social support) affect subjective well-being (life satisfaction, positive and negative affect) by influencing each dimension of burnout, which in turn influences employees’ subjective well-being. This model was empirically tested by 259 employees in China. Main findings are shown as follows: Job burnout fully or partially mediates the influence of job characteristics on subjective well-being. Specifically, job burnout partially mediates the impact of job control on positive affect, and fully mediates the impact of job demand, job control and social support on negative affect. We further examined the mediating role of each dimension of job burnout. Emotional exhaustion and depersonalization fully mediate the influence of job demand on negative affect; emotional exhaustion and accomplishment fully mediate the impact of job control on life satisfaction; reduced personal accomplishment partially mediates the impact of job control on positive affect; emotional exhaustion partially mediates the impact of social support on life satisfaction; emotional exhaustion and depersonalization fully mediates the impact of social support on negative affect. “High strain isolated” hypothesis was supported. Those who have high job