酒店英语口语实训报告书（毕业论文）.docVIP

酒店英语口语实训报告书 院系 人文学院 专业 旅游管理 班级： 学号： 学生姓名 指导教师姓名 实习日期 一、酒店英语口语实训安排 1、时间 2018年6月13日—6月17日 2、训练内容 第一天（13日）实训模块一 饭店业须知实训模块二 前台服务实训模块三 客房服务实训模块四 餐饮服务实训模块五 康乐服务实训模块六 购物服务实训模块七 会展服务实训模块八 其他服务实训模块九 投诉饭店业须知前台服务客房服务餐饮服务康乐服务购物服务会展服务其他服务投诉performance I am the guest Scene 1 Checking in for the guest with reservation Receptionist(R): Good morning,Can I help you? Guest(R): Yes. My name is Yang Caihong. R: DO you have a reservation? G: Yes, I do. R: Oh, here you are. Miss Yang, a single with bath from the 15th to the 17th . Are I right? G: Yes. Absolutely. R: It’s on the top floor. G: Do you have anything on a lower floor? R: I’m afraid not. A convention is being held in the city. This is the only double room. G: Okay, I’ll take it. R: May I see your passport, please? G: Here you are. R:Now please fill out this registration form nationality, age,occupation assport number…and your signature here. G: What is this? R: That’s how you wish to make you payment when you check out. R: That’ll be my VISA Card. Shall I leave the card number here? R: Yes. Thank you. Here is the room card and room-key card to room 909. I hope you’ll enjoy your stay. Scene 2 Introducing Facilities in Guest Rooms Room Attendant(RA): I’m the room attendant ,Please let me acquaint you with the room facilities. Guest(G): I’d appreciate that. RA: This is the switch for air-conditioner. Turn it clockwise to adjust the temperature. G: I can get hot drinking water for the minijar, can I ? RA: Sure,only if you turn the heating switch on. There are some soft drinks and some nuts and crackers in the minijar.You may pick up whatever you like.We’ll charge them to you master account. G: Is there a phone outlet in for my modem? RA: Of course.It’s just beneath the bureau desk.The use of phone line will be automatica