无纸化二级C题库版.docVIP

荆州职业技术学院 《餐饮服务英语》 课程教案 餐饮连锁经营与管理 专业 班级 SK1406 教师 魏群 授课时间 2015年4月28日 教学课程 Topic 4 Service during the Meal 学时 2 教学目的 1. learn some words and phrases: take away, complete, bill; 2. learn how to serve during the meal. 教材分析 重点 Sentence pattern and Language Points 难点 learn how to serve during the meal 教学方法 Talking, Speaking 教学手段 多媒体 教学过程、教学设计及时间分配 导入新课 （10m） 一、Helping to Order Dishes 二、新课内容与教学步骤 （15m） 用餐服务基本应对 1、客人基本到齐后礼貌询问是否可以上菜“打扰一下，请问可 以上菜了吗？”  a. Excuse me, sir/ma’am. May I serve the dishes now?  b. Would you like us to serve the dishes now? 2、上菜品前，清晰正确报出菜名，如有配料也应报名“您好！ 这是……，请慢用！”如为特色菜，应做相应的介绍和说明。  e.g. This is the roast suckling pig collection. The castor sugar and chutney are for it. Please enjoy it. 如果需要分菜，先询问客人“请问是否需要分菜/分一分这 条鱼？  e.g. Excuse me, sir/ma’am. May I separate the dish for everyone?  Would you like to separate the fish? 如果需要分菜，先询问客人“您好！可以为您换骨碟吗？  a.Excuse me, sir/ma’am. May I change the plate for you?  b.May I take the glass away? 为客人撤换菜肴或餐具之时询问客人感受“您喜欢这道菜 吗？”“请问您还满意吗？”  e.g. Are you enjoying your meal?  How do you like the fish?  How is the steak?  Did you enjoy your meal? 6、当上最后一道菜的时候，低声告诉主人：“您好！菜已上齐！”  e.g. Please enjoy! （10m） What languages are most commonly used when offering service? 2. How to react to different kinds of needs from customers? （15m） Listen to the dialogue twice and supply the missing information. W=Waitress G=Guest W: _________(1)________ now, madam? G: Sure, please.… W: Your steak, salad and red wine, (2)____________.…… W: Excuse me, ___________(3)_____________? G: Sure, go ahead. … Yes, it’s great. All the dishes are delicious and _______(4)_______. … W: Would you like a liqueur (5)_______________? G: OK. An Cherry Herring, please. … W: _______