酒店英语学习情境二餐厅服务英语24 Services during te meal.pptVIP

学习情境二：餐厅服务英语 学习任务: 席间服务 Name : Judy Job: Waitress Responsibility: To serve the guests during the meal. Contents Learning Objectives 学习目标 Working Procedures 工作程序 Unfold the napkin and do some preparation 为客人打开餐巾并做好上菜准备 Serve the guest 为客人上菜 Change and take away the plate promptly 及时为客人更换及撤走盘子 Check the order 检查菜单看菜式是否上齐 Notify the guest all dishes are served 通知客人菜式已上齐 Ask the guest’s opinion about the dishes 询问客人对菜式的意见 Working Knowledge 工作知识(1) 1、The serving order of western food Hotel Task 酒店任务 Suppose you are Judy, now you’re going to serve the guest during the meal. Please perform the dialogue according to the hints below with your partners. Words to know dish n. 菜肴 fork n. 叉子 serve vt. vi. 服务 knife n. 刀 change vt. vi 改变 napkin n. 餐巾 accept vt. vi 接受 plate n. 盘子 portion vt. 把……分成份额 ashtray n. 烟灰缸 plate n. 碟子 glass n. 酒杯 butter knife 牛油刀 tooth pick 牙签 soup spoon 汤匙 make a mistake 犯错误 Useful expressions 1. Ready for a Dish 餐前准备 (1) Your dish is ready. May I serve it now? (2) Are you ready for your dessert now? (3) All your dishes are served now. 2. Serving a Dish 席间服务 (1) The plate is very hot. Please be careful. (2) May I take your plate? (3) Shall I change the plate for a clean one? (4) Excuse me, may I change ashtray please? Useful expressions 3. Misserving the Dish 上错菜式 (1) Pardon me. I’ve made a mistake about your dish. (2) I’m sorry, there must be some mistakes. (3) I’ll get you another one, Miss. 4. Complaining about the Dishes 客人对菜式的抱怨 (1) I’m sorry to have kept you waiting. (2) Is there anything wrong wit