国际酒店房务部操作手册部门规章制度.docVIP

SHANGRI-LA HOTEL,ZHENGZHOU STANDARD OPERATION PROCEDURE DEPARTMENT: HOUSEKEEPING JOB TITLE: 领班 Guest service team leader TASK NO: General 001 TASK: How to check uniform and grooming standards 如何检查制服，仪容仪表 EQUIPMENT REQUIRED: WHAT TO DO HOW TO DO WHY Floor/PA. Team leader has to check their staff抯 uniform and grooming in the briefing and spot check any time while during the work. 领班每日开会时要检查员工仪容仪表并做好抽查 1.In briefing Standards:标准 Properly wearing our uniform 晨会中 -The uniform pressed, without shows our respect and stains, torns and odor. courtesy to our guests. -Button up all buttons 穿好制服以示对客人的尊重 -Don抰 roll up sleeves, to change if the uniform does not fit. -Wear name tag correctly. Correctly wear name tag, the -Black shoes and socks for male, guest will feel comfortable and black shoes and body color socks safe when they meet us or talk for female. With us some as they will be Ensure that shoes and socks are certain that we are a hotel without tears or damage employee. To check grooming and 正确的带好名牌让客人感到 appearances. 安全舒适 -Hairs to be combed and brushed. Maintaining a neat hair style For male, the hair should not will help you to make a good over eye brow and the back impression in front of guests. should not touch collar or be 为客人留下良好的印象 over the ears. -已熨烫没有洞气味，污滋 -扣子扣紧 -不要卷起袖口不合适更换 -正确带名牌 -男员工黑鞋黑袜/没洞，损害 检查仪容仪表情况 -头发要梳理整齐留海不能过眉 PREPARED BY: APPROVED BY: DESIGNATION SIGNATURE/DATE DESIGNATION SIGNATURE/DATE SHANGRI-LA HOTEL,ZHENGZHOU STANDARD OPERATION PROCEDURE DEPARTMENT: HOUSEKEEPING JOB TITLE: 领班