急诊科护士情绪管理及临床沟通能力的调查分析-investigation and analysis of nurses emotional management and clinical communication ability in emergency department.docxVIP

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急诊科护士情绪管理及临床沟通能力的调查分析-investigation and analysis of nurses emotional management and clinical communication ability in emergency department.docx

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急诊科护士情绪管理及临床沟通能力的调查分析-investigation and analysis of nurses emotional management and clinical communication ability in emergency department

达维度相关系数最大为r＝0.579，情绪觉察维度相关系数最大r＝0.230。结论急诊科护士情绪管理处于中等以上水平,建议应将情绪管理引入护理管理领域，本着以人为本的管理理念做好情绪管理，进一步提高临床护理的服务与质量。硕士研究生：付伟指导老师：温肇霞副教授陆连芳副主任护师关键词：急诊科；护士；情绪管理；临床沟通能力；影响因素AbstractObjectiveToinvestigatethestatusofemotionmanagementabilityandcliniccommunicationcompetencyinemergencynursesandtoanalyzethefactorsofemotionmanagement.Tofurtherexplorethecorrelationbetweencliniccommunicationcompetencyandemotionmanagementinemergencynurses.MethodsWiththeconveniencesamplingmethod，182emergencynursesweresurveyedfromgradeⅢandfirst-classhospitalsinQingdaoCityfromOctobertoNovember2013.Thesurveytoolsincludingthegeneralquestionnaireofnursesofemergencydepartmentandquestionnaireofemotionmanagementofnursesandtheclinicalnursecommunicationcompetency．DatawereanalyzedbySPSS17.0，statisticalmethodsincludingdescriptiveanalysis，ANOVAanalysis，SpearmanCorrelationanalysis，Multiplestepwiseregressionanalysis．Results1Emotionmanagementabilitystatusofemergencynurses200questionnairesweredistributed182werevalidquestionnairesandtheeffectiveratewas91％．Theoverallscoresofemotionmanagementabilityinemergencydepartmentnursesisabovethemiddlelevel.Theoverallscoreofemotionmanagementabilityofnursesinemergencydepartmentwas(49.59±4.83),thedimensionscoresfromhightolowwereemotionaladjustment(14.20±1.93),emotionalawareness(14.03±1.52),emotionalusing(13.83±1.82),andemotionalexpression(7.52±1.23).CliniccommunicationcompetencystatusofemergencynursesTheoverallscoresofcliniccommunicationcompetencyinemergencydepartmentnursesisinthemiddlelevel.Theoverallscorewas(212.40±28.14),thedimensionscoresfromhightolowwerecommunicationcompetencyindifficultclinicScene(72.93±10.23),theteamcommunicationcompetency(22.65±3.35),basiclanguagecommunicationcompetency(40.40±5.81),basicnon-languagecommunicationcompetency(25.60±3.84),emotionalsupportcompetency(21.65±3.52),emotionalperceptioncompetency(29.16±4.81),respectively.InfluencingfactoranalysisofmentalhealthofemotionmanagementfornursesinemergencydepartmentANOVAanalysisshowthatdifferentsex,agegroups,educa