IRIS02版国际铁路行业标准.pdfVIP

IRIS International Railway Industry Standard -Version 02 Contents 0
 Introduction 4 0.1  General 4 0.2   Process approach 4 0.3  ISO 9004   Relationship with ISO 9004 4 0.4  Compatibility with other management systems 4 0.5  ! Aim of this Standard 4 1 # Scope 5 1.1 $ General 5 1.2 % Application 5 2 ( Normative reference 6 3 )*+, Terms and definitions 6 4 -. Quality management system 8 4.1 0/1 General requirements8 4.2 23/1 Documentation requirements 9 4.2.1  General 9 4.2.2 -.45 Quality manual 9 4.2.3 23768 Control of documents 9 4.2.4 9:768 Control of records 10 4.3 ; Knowledge management 10 4.4 =0?@AB Management of multi sites proj ects 11 5 CDE Management responsibility 11 5.1 CFG Management commitment 11 5.2 HIKJML7N Customer focus 11 5.3 -. O Quality policy 12 5.3.1 PQRS Business plan 12 5.4 TS Planning 12 5.4.1 -.AU Quality obj ectives 12 5.4.2 -.TS Quality management system planning 13 5.5 VKDXWYZ[$ Responsibility, authority and communication 13 5.5.1 VKDYZ Responsibility and authority 13 5.5.2 C\] Management representative 13 5.5.3 ^!_[$ Internal communication 14 5.5.4 HI  Customer relationship management 14 5.6 `Ka Management review 14 5.6.1 $ General 14 5.6.2 `KaX7bc Review input 14 5