商务贸易知识.pptVIP

In international trading, sometimes issues will occur resulting from misunderstanding or accidents. In this case, the party that sustains losses will surely make a complaint and/or ask for compensation/claim. The term “claim” in its broader sense includes complaint, dispute and claim. Claim Lodge a Claim Causes for Claim Non-delivery or part-delivery Delay in delivery/shipment Inferior or wrong quality Wrong quantity Insufficient packing Failure in entering into contract Non-fulfillment of contract Discrepancies in specification Refuse to open a L/C Delay in opening L/C Delay in payment Commission unpaid Failure in entering into contract Non-fulfillment of contract The seller is held responsible for the following claims The buyer is held responsible for the following claims Short-landed Goods suffer losses or damage in transit because of the risks insured against Causes for Claim Goods missing Rough handling The carrier is responsible for the following claims Other reasons stipulated in the policy according to which, the insured is entitled to ask for compensation The insurer is responsible for the following claims Any claim by the buyers regarding the goods shipped shall be filed usually within 30 days after the arrival of the goods at the port of destination specified in the relative Bill of Lading and supported by a survey report issued by a surveyor approved by the sellers. If the goods have already been processed, the buyers shall thereupon lose the right to claim. Claims could be settled through amicable discussion by both parties. In most cases, a compromise will settle the claim. Trade disputes arising in connection with the Sales Confirmation or its execution can usually be settled through friendly negotiation. In case no settlement can be reached between the two parties, the case under dispute can be submitted for arbitration to be held in the country where the defendant resides. The arbitral award is accepted as final and bi