TL9000培训教材(2001英文版)汇.ppt

QuEST Forum TL 9000 Telecom Industry Drivers TelecommunicationsIndustry Needs High Reliability Software Life Cycle Management Quality Of Supplier Services Customer - Supplier Communications Business Opportunity Comparable Measurements Stimulate Innovation and Learning Show Performance Results to Industry QuEST Forum Vision The QuEST Forum is the key global force in the telecommunications industry to improve quality of products and services to customers. Value Proposition The QuEST Forum will lead the telecommunications industry to performance excellence by: Providing a collaborative forum for industry leaders to develop quality improvements benefiting our customers Harmonizing industry standards, measurements and requirements Reducing supply chain cost and cycle time, while increasing customer satisfaction QuEST ForumMission To create a telecommunications industry-leading quality system with benchmarkable measurements through industry collaboration. QuEST Forum Objectives QuEST Forum driving continually improving telecom industry performance. Become recognized as the “expert” and standard setter for telecom industry management. Drive membership value rating and satisfaction to higher levels. A harmonized global set of quality system standards and models for the telecom industry. Evolve existing QuEST Forum products to support business excellence models. Assure membership is representative of the entire global telecom industry. QuEST Forum Members Service Providers AT T Belgacom Bell Canada BellSouth Boston Communications Group British Telecommunications Infonet Services Qwest SBC Sprint Telkom South Africa Telstra Verizon Communications Worldcom Suppliers 3COM 3M Telecom Systems Division Acterna ACT Manufacturing ADC ADTRAN Advanced Fibre Communications Agilent Technologies Alcatel Alliance Systems Andrew Antec Artesyn Technologies Atlanta Ca