解决问题的九大步骤汇总.pptVIP

解決問題的九大步驟 陳述問題 其他方面：问题的背景情况 逻辑树 逻辑树的三种类型 消除非关键议题 进行关键分析 评注 不要拘泥于“数据”，追究“我试图回答什么问题” 不要在一个问题绕圈子 开阔视野 避免钻“牛角尖” 寻找比“图书馆数据”更清晰的指导方向 记住假设也可能被推翻 检验你的观点 细心观察 寻找突破性观点 制定详细的工作计划 工作计划的最佳做法 不要等待数据搜集完毕才开始工作 通过反复的数据分析和信息处理来加以修改、补充和改善 具体分析、明确资料来源 同项目小组成员一起检测，尝试其它假设 有序的工作– 使用80/20方法按时交付 只制定将来2至4周的详细工作计划。不要写万宝全书 综合结果并形成结论 溝通與访谈 访谈目的 访谈的三步曲 最佳做法 最佳做法 确定访谈的方式 最佳做法 First, we need to identify the reason for the interview. As a rule, most of our interviews will have information-gathering or relationship-building objectives. After careful planning, the keys to conducting a successful interview are to build rapport, listen effectively, and be flexible. Good interviews have three components – all of which require time and attention. During the opening, we establish an atmosphere of trust. In the core, we guide the dialogue and manage the tradeoff between allowing a free-ranging discussion and covering everything we planned. In the closing, we recap key points and agree on next steps. ATTACHMENT A A-1 A-2 In sequencing the questions, we need to decide whether to go from the general to the specific or vice versa. The funnel technique starts with open questions and proceeds to increasingly restricted questions. This style works best when the interviewee knows the topic and wants to talk about it. It enables us to focus the more talkative speaker – and it helps avoid mistaken assumptions about the interviewee’s perspective. The inverted funnel technique starts with closed questions and moves toward broader questions. It helps with a reluctant interviewee or when we think the interviewee might not have thought through the issues. By delaying broader questions, we give interviewees a chance to review the facts and reach their own conclusions. A-3 * * 總 裁 訓 勉 要省錢就要進行改善 面對微利時代的衝擊 賺一塊不如省一塊 賺錢要看別人的臉色 省錢要看自己的角色 解決問題 第一步 發掘問題 第二步 選定題目 （树图） 第三步 追查原因（漏斗法） 第四步 分析資料 第五步 提出辦法 第六步 選擇對策 第七步 草擬行動 ?? ??? ... .. . ??? ... .. . ?..... 第八步 成果比較 第九步 標準化 解決問題的九大步驟與改善手法 第一步：發掘問題 相關改善手法： 腦力激蕩法﹑查檢表