QRQC培训汇总.ppt

24 TIMING: PROCESS: KEY POINTS: Remember the four QRQC steps Ask the participants to list them OBSERVATIONS: 25 TIMING: PROCESS: Click to display the Detection items KEY POINTS: Detection means: Physically stopping the line Observing under which conditions defects are detected and occur Defining the defect OBSERVATIONS: Ask the participants about the three Detection items In concrete terms, which actions must be performed? Refer to the picture if necessary A concrete example of defining a problem: “When you go to see your doctor because you have a health problem, he or she will ask you when the pain began, what type of symptoms you have experienced, where, whether they reoccurred, etc. He or she must “Define” the problem in order to analyze it and recommend the best treatment. The same is true in the case of an automobile problem that you take to your local garage, etc.” 26 TIMING: PROCESS: Click to display the Communication items KEY POINTS: Communication means: Adding a new line to the QRAP Board Distributing the tasks for speed Escalating the problem or tasks that the team cannot perform Securizing the internal or external customer OBSERVATIONS: Ask the participants about the two Communication items In concrete terms, which actions must be performed? Refer to the picture to draw a response from the participants 27 TIMING: PROCESS: The trainer displays the boxes one after the other, and asks each participant in turn to read out the boxes that appear KEY POINTS: We will now see in detail how to fill in the QRQP Board Recording firstly means to write down the details of the defect OBSERVATIONS: Support your presentation with actual examples taken from everyday life For example: When you consult your doctor and tell him you are not well, he must necessarily “define” your health problem by asking you questions such as - When did the symptom first appear? - How often? - Where? - Exactly what do you feel? - Has it ever happened before? etc. The same ha