宁波大学《管理学原理》Chapter 2 new.pptVIP

Employees – outgoing and friendly Freedom to meet the customer’s requirements Empowering of employees Listening skills Selection Training Organizing Empowerment Leadership Evaluation Rewards Reasons to focus: Demanded by customers Makes the operations more efficient and effective Managers can’t know every job immediately, every data system like an expert, or every policy like a rule book, so they must also act as a coach Coach – a manager who motivates, empowers, and encourages his or her employees Players play the game; the coach can only prepare the game plan and cheer players on towards victory Vocabulary Definition Social Responsiveness Social Responsibility Outsourcing Contingent workforce Multinational E-business Ethics Social Obligation Pursuing long-term goals that benefit society Rules that define right and wrong behavior Using outside firms to provide products and services Ability of a firm to adapt to societal changes Remember: We HAVE extension this week! Part 1 of the business plan is due NEXT WEEK! Homework: Work on business plan Preview Chapter 4 世界是平的? /80show/6235/6235-0-0.html The Management Environment Modern civilization evolved over three “waves”: Agriculture (until 1890s) Industrialization (1890-1960s) Information (1970s-present) Each wave came with a new way of doing things The business world has fewer political boundaries, so managers must adapt to cultures, systems, and techniques that are different from their own Multinational corporation (MNC) – company that maintains significant operations in two or more countries at the same time but are based in one home country Transnational corporation (TNC) – company that maintains operations in more than one country at the same time and decentralizes decision making about operations to the local country A boundaryless world comes with new challenges Managing in a country with a different national culture Biggest issue: perception of “foreigners” Parochialism – narrow focus to see things