商务英语Unit 1 face to face商务英语Unit 1 face to face.pptVIP

Unit 1 Face to Face Contents 1.1 Procedure of meeting a person 1.2 First impressions 1.3 Nice verbal behavior 1.4 Nice non-verbal behavior 1.5 It’s a small world 1.1 Procedure of meeting a person Please put the following steps in correct order: (1) Get down to business (talking shop) (2) small talk (social conversation) (3) introduction and greeting (4) first impression (5) say goodbye to each other 1.2 First impressions What impression does each person give? What’s the key of giving a good first impression? SMILE Smile: not pretend to, or be forced to, but smile from the bottom of your heart. Do not smile overly, keep a smiling face all the time. Silly, out of your mind. Eye contact: important. Friendly eye contact makes others feel you’re trying to be their friend. Besides, your voice can also expose your attitude, so be careful when you greet a new comer. To sum up, the keys to a good first impression are: a welcoming attitude; a sincere smile; a friendly eye contact; a warm voice What impression do you try to give to the people you deal with in business? What impression do you try not to give? Add some more adjectives to the lists: I try to be: pleasant sincere efficient …… I try NOT to be: unfriendly shy aggressive…… 1.3 Nice verbal behavior Self-introduction: May I introduce myself? My name is…/I’m… I’d like to introduce myself. My name is… Good morning, my name is… Hello! My name is… How do you do? My name is… Being introduced: Pleased to meet you. Glad to meet you. Nice to meet you. Good to meet you. How are you. Introducing other people: Allow me to introduce my colleague… May I introduce (you to) our manager… Mr Jones, I’d like to introduce my friend… Let me introduce (you to)… Mr Jones, I’d like you to meet… Jane, this is Peter. Mr Johnson, have you met my friend Mr…?