工作压力及其後果的组群差异以OSI模式为理论基础之大样本分析.PDFVIP

臺大管理論叢 2011/12 第22 卷第1期 239-272 工作壓力及其後果的組群差異：以OSI 模式為 理論基礎之大樣本分析 Group Differences in Work Stress and Strains: A Large Sample Analysis Based on the Theoretical Model of OSI 高旭繁 ∕玄奘大學應用心理學系助理教授 Shu-Fang Kao, Assistant Professor, Department of Applied Psychology, Hsuan Chuang University 陸洛 ∕國立臺灣大學工商管理學系暨商學研究所教授 Luo Lu, Professor, Department of Business Administration, National Taiwan University Received 2009/9, Final revision received 2010/9 摘 要 陸洛於1997 年提出統合性的工作壓力模式並發展了職業壓力指標(簡稱OSI-2 )量表， 此OSI-2 量表廣為眾多研究者使用，施測對象相當多元。本研究以使用OSI-2 量表的 9754 筆資料進行大樣本分析，主要研究結果為：其一，以大樣本檢定統合性工作壓力 模式中，工作壓力對其後果(工作滿意度、身心健康、離職意願)的影響，以及因應策 略與掌控感受的調節效果，結果相當符合理論假設，顯見此工作壓力模式有其穩定性。 其二，在組群差異方面，綜攬各種不同來源的樣本，發現高工作壓力及壓力後果的危險 組群為女性、未婚、年輕、資淺、大專學歷、非管理職的員工，不同職業別之工作壓力 與壓力後果亦有差異。本文進一步提出組群間可能的交互作用影響，並提供對實務界工 作的建議。 【關鍵字】工作壓力、組群差異、統合性的工作壓力模式(OSI) Abstract Lu (1997) proposed a “Comprehensive Theoretical Framework of Work Stress” and developed a measurement tool named “Occupational Stress Indicator” (OSI-2). Subsequent research using the OSI has accumulated more than 9000 individual data across a wide range of occupations. The present analysis included 9754 individual data and found two major results: (1) work stress had negative impact on strains (job satisfaction, mental health, physical health, turnover intention), whereas work control and coping efforts moderated the relationships between stress and strains, as predicted by the “Comprehensive Theoretical Framework of Work Stress”. (2) female, single, non-managerial, young, junior, and college- educated employees were high risk groups for work stress and strains. Employees of different occupations had different experiences of work stress and strains. We further pointed out possible interactions between various demographic/background variables, to better inform organizational stress inte