Management Support Systems and Decision-Making - …：管理与决策支持系统—….pptVIP

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2018-03-24 发布于重庆
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Management Support Systems and Decision-Making - …：管理与决策支持系统—….ppt

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Management Support Systems and Decision-Making - …：管理与决策支持系统—…

Types of Information Systems Question:What type(s) of information systems does the case illustrate?Debate: Frito-Lay Customers Frito-lay Customers Managers and others who use data Products Complete and timely information accessible for decision-making Convenience and low-cost for salespeople and customers related to ordering and managing inventory Business Process Steps: Track customer inventories of Frito-Lay products enter orders Consolidate data about orders and the market Use data for monitoring and decision-making Frito-Lay Business Process Rationale: Use hand-held terminals to collect data during sales calls. Consolidate the information in a system that supports decision making. Participants Driver and salespeople Marketing managers Information Inventory by product and customer Customer orders sales by product, region, and period Technology hand held terminals computers telecommunications networks Introduction We can think of information systems as providing three basic functions: support for decision-making (from computation capabilities) support for communication support for access to information We will explore these concepts in depth over the next few weeks. The concepts are introduced here. Types of information systems will be introduced and we will look at how they affect decision-making, communication, and information access. Capabilities of Information Systems 1. Fast and Accurate Data Processing, with large-Capacity Storage and Rapid Communication Between Sites. Computer and telecommunications systems exploited by operational support systems deriving management reporting from volumes of data business opportunities built on this capability e.g. consolidate financial results from multiple organizational sites 2. Instantaneous Access to Information on-line, ad-hoc access to databases tailorable graphical interfaces support of knowledge-workers e.g. EIS allowing executive access to yesterday’s sales Capabilities of Information Systems - 2 3. Mea