商务英语函电Chap_12_Claim教材教学课件.ppt

We are very keen to resolve this matter amicably. If you can replace the materials, we are prepared to allow the agreed delivery time to run from the date you confirm that you can supply the correct materials. We look forward to your early reply. Yours sincerely, Sample Letter 3: Seller Agrees to Replace the Goods Dear Ms. Turner: We have received your letter of July 12, and we were very sorry to hear about the problem you experienced with our Color TV sets. We maintain rigid inspection standards, but occasionally an imperfection does slip by, as it unfortunately did in the case of your Color TV sets. We have entered a replacement order to be shipped to you at once. Your satisfaction is extremely important to us and we apologize for the inconvenience you have been caused.  Thank you for purchasing our products. Sincerely, Sample letter 4: Seller declining a replacement request Dear Mr Green, Thank you for your letter of 20 May.（感谢对方的来信） We agree with you that our shoes should last longer than one month. If they do not, we like to know the reason why.（对货物进行评价）  We have carefully examined the pair you returned to us. Our production manager reports that the shoes have been thoroughly soaked and then dried by heat. Even the best quality shoes will not withstand this treatment.（陈述事情发生的原因）  For this reason, we regret that we cannot agree to your request for a replacement pair.（对不能同意换货表示遗憾）Yours sincerely, Useful Sentences 买方索赔： We regret to inform you that the goods shipped per S.S. “peace” arrived in such an unsatisfactory condition that we cannot but lodge a claim against you.我们遗憾地告知你方，由“和平”轮运来的货物情况令人十分不满，我们不得不向你提出索赔。 We are of the opinion that you did not take these factors into consideration in your inspection.我们认为你方在检验时未考虑这些因素。 We have received many complaints from the customers concerning the tooth brushes under our Order No. 1176.我们收到了许多客户对你们供应的1176号订单牙刷的投诉。 In view of the above, we regret that we have to return the defe