who can help the ceo精选.pdf

HBR CASE S TUDY AND C OMMENTARY Whom and how can Who Can Help the Eliot ask for help? CEO? Th ree commentators offer expert advice. by Phil Terry • Reprint R0904B With pr essure mountingfor better results, the CEO of TrakVue needs help. But every avenue he tries turns out to be a dead end. HBR CASE S TUDY Who Can Help the CEO? by Phil Terry . D E Eliot Robbens stood at his living room window. wife, Kate, now on day two of a weeklong V R E S Though it was still dark, he sensed the dawning no-phones, no-internet meditation retreat in E R S of a beautiful April Saturday. He gazed at the Lake Tahoe with two college friends. Then T H G I fading stars above and at the illuminated plaid he blinked. An e-mail from Jayson Frantz, his R L L of Manhattan below and decided—why not?— sales VP, had a one-word subject line: “Sorry.” A . N O to indulge himself and do some