Conversion to Compass：转换到罗盘.pptVIP

November 10, 2005 Company Confidential Liberty Life and Capital Alliance integration update Myles Ruck, Rex Tomlinson, Ian Kirk, Deon de Klerk 23 November 2005 Agenda Introduction and overall updateFrom here … Introduction and overall updateTo here … Introduction and overall updateWhat we’re trying to do Shortcomings of the old structure Processes evolved differently leading to inefficiency Many different products and services Slow customer response times Duplication of structures leading to additional costs Varying and different customer contact points Potentially higher operational risk environment Introduction and overall updateWhat we’re trying to do Benefits of the new structure Improved efficiency Lower unit costs Fewer customer service contact points Improved product-to-market time Lower operational risk Improved staff morale post restructure Enhanced embedded value Introduction and overall updateOur objectives Leading SA life assurer with a strong market share in individual life and group business Offer a comprehensive and complementary range of “value for money” long term insurance products and services Further enhance Liberty Life’s sales and distribution capability Be the leading service provider in our industry Introduction and overall updateOur objectives (continued) Develop an effective and efficient administration capability supporting the Organic growth strategy in SA, and Closed book integration strategy locally and internationally Create a customer centric business through the implementation of standard platforms New business acquisition cost and policy maintenance costs that are the lowest comparable in our industry A definite culture that embraces the best of Liberty Life and CAL Introduction and overall updateOur objectives (continued) Attract, retain and develop our people to be the envy of other players in our market Leading retail brand in SA for risk and investment products Preserve and enhance CAL’s ability to continue pursuing its a