【经管励志】4) Supplier Quality Standard.pptVIP

Dell Computer Corporation IPO On Board Training Supplier Quality Standard Prepared by: Eric Hoh 10/19/00 Content Quality System Requirements Contract Review Design Control Document Control Supplier Quality Control Product Identification and Lot Traceability Process Control Inspection and Testing Calibration Inspection and Test Status Control of Nonconforming Product Handling, Storage, Packaging, and Delivery Quality Records Deliverables Supplier Quality Standard A high level standard to outline the quality program requirements for Dell Supplier RFQ/Contract shall take precedent if conflict with the SQS requirements Exceptions to SQS requirements must be approved by GSQE Quality System Requirements Quality Program Consistent with ISO 9001 and 9002 requirements Management Responsibility Develop company-wide quality policy Ensure the continuing suitability and effectiveness of the quality system Monitor compliance to the system, and to ensure corrective/preventive measures are implemented Quality System Requirements - Continued Organization Supports, implements and maintains the quality system at all levels. Quality Policies, Procedures, and Work Instructions Documented quality program to ensure product and/or services comply with the requirements Quality Management Plan Quality program used for the design, manufacture, test, and inspection of product delivered to Dell Quality System Requirements - Continued Internal Audit Program Gap Analysis (Audit) System Audits Process/Product Audits Dell Audits Periodic basis, including sub-contractor facilities Training Identify training requirements Qualification based on education, training and/or experience Qualification, re-qualification, and disqualification Contract Review Supplier Should Assure: Dell requirements are understood Conflicts between specifications, drawings, and contract requirements are resolved Assure that any requirements differing from those in the tender are resolved The Supplier has the capability to