heizer_07过程管理.ppt

Outline Outline – Continued Outline – Continued Outline – Continued Outline – Continued Outline – Continued Learning Objectives When you complete this chapter you should be able to: Dell Computer Company Process, Volume, and Variety Process Strategies Process Strategies Process Focus Process Focus Process Flow Diagram Repetitive Focus Repetitive Focus Process Flow Diagram Product Focus Product Focus Product Focus Mass Customization Mass Customization Mass Customization Comparison of Processes Comparison of Processes Comparison of Processes Comparison of Processes Comparison of Processes Comparison of Processes Crossover Charts Focused Processes Focus brings efficiency Focus on depth of product line rather than breadth Focus can be Customers Products Service Technology Changing Processes Process Analysis and Design “Baseline” Time-Function Map “Target” Time-Function Map Value-Stream Mapping Process Chart Service Blueprint Service Blueprint Process Analysis Tools Service Process Matrix Service Process Matrix Improving Service Productivity Improving Service Productivity Improving Service Productivity Improving Service Processes Equipment and Technology Production Technology Machine Technology Automatic Identification Systems (AISs) Process Control Process Control Software Vision Systems Robots Automated Storage and Retrieval Systems (ASRSs) Automated Guided Vehicle (AGVs) Flexible Manufacturing Systems (FMSs) Computer-Integrated Manufacturing (CIM) Computer-Integrated Manufacturing (CIM) Technology in Services Technology in Services Process Redesign Ethics and Environmentally Friendly Processes Encourage recycling Efficient use of resources Reduction of waste by-products Use less harmful ingredients Use less energy Reduce the negative impact on the environment Difficult and expensive May mean starting over Process strategy determines transformation strategy for an extended period Important to get it right Flow Diagrams - Shows the movement of materials Time-Function Ma