民航售票英语.pptVIP

民航售票英语（96566） 陈 昕 chenxin@ 电话预先订座 简介电话用语 A: Hello. This is the Booking Office of China Eastern Wuhan. 甲：你好，这里是东航武汉公司售票处。 B: Hello. This is Wang Lin speaking. 乙：你好，我是王林。 A: What can I do for you, Sir? 甲：先生，您有什么事吗？ B: I want to make a reservation on the Flight SK996 the Thursday 15, August. 乙：我想订一个8月15日星期四SK996航班的座位。 A: Your name is Wang Lin, W-a-n-g L-i-n, right? 甲：您的名字是王林W-a-n-g L-i-n,对吗？ B: Yes. That’s right. 乙：对。写对了。 A: Your reservation is OK. Bye. 甲：您的订座已办妥。再见。 B: Thank you. Bye. 乙：谢谢。再见。 电话确认订座 A: Would you please tell me your flight number? 甲：您能把您的航班号说一遍吗？ B: Yes. It’s SK996. 乙：可以。是SK996。 A: And your name? 甲：您的姓名？ B: My name is Wang Lin. W-a-n-g L-i-n. 乙：我叫王林。W-a-n-g L-i-n。 A: OK. I’ve got it. Your reservation is OK. Thank you for reconfirmation. Bye. 甲：好的，我找到了。您的订座没问题。谢谢您确认订座。再见。 B: Thank you. Bye. 乙：谢谢。再见。 需要查询，礼貌对待 注意：使用Would you please 等，语音升调 A: Do you want to take Flight CZ3135 this Saturday? 甲：您要坐本周六CZ3135航班？ B: Yes. That’s right. 乙：对。就是那个航班。 A: Would you please wait a minute? I’ll have a check to see if there is any seat on that flight. 甲：您能稍微等一下吗？我来查查看该航班上是否还有座位。 B: All right, please. 乙：好的。请查吧。 查到有座位，告诉乘客 词汇：first class, business,economy. A: I’m very happy to tell you, there are still some seats on that flight. 甲：我很高兴地告诉您，该航班上还有座位。 B: Very good. Thank you very much. 乙：非常好，多谢。 A: What class of seat are you going to take? First class or economy? 甲：您要坐什么等级的座位？是头等舱还是经济舱？ B: Economy, please. 乙：请给我订经济舱。 A: All right. Your seat is OK. 甲：好的。您的座位订妥了。 多个航班查询 A: I’d like to know how many flights are there going to Guangzhou this Friday. 甲：我想知道本周五有几个航班飞广州。 B: Would you please wait a second? I’ll check it for you. 乙：请您稍微等一下行吗？我为您查一查。 A: All right. Thank you very much. 甲：好的。非常感谢。 B: You are welcome. 乙：不客气。 多个航班查询 A: Have you got it, Miss? 甲：你查到了吗，小姐？ B: Yes. I have got it, There are 7 Flight going to Guangzhou this Friday. 乙：是的，查到了。本周五有7个航班飞广州。、 A: Where do they depart, then? 甲：那么都什么时候起飞呢？ B: There are 3 in the morning and 4 in the afternoon, leaving at 0830, 0945, 1