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Example is the school of mankind, And they will learn at no other. Edmund Burke 3 Sell (c)1999 Object International, Inc. All rights reserved. This chapter presents three compound components: - Product-sale management, for businesses that collect payment by issuing invoices to customers and (eventually) getting paid. - Cash-sale management, for businesses that collect payment at the time of a sale - Customer-account management 2.1 Sell / Product-Sale Management What. For flexibility, we treat a product as a material resource with some added responsibilities. In this way, we can take any material resource and turn it into a product (this happens in some industries). A product can be a product in the traditional sense, a service, or a combination of both. Product-sale management supports the selling of products (goods, services, or combination of both)—on an invoicing basis, rather than on a cash and carry basis (as in cash-sales management). Scope. Product-sale management starts with sales and ends with invoicing. Steps. Define product types and products. Make a sale to a customer. Ship products. Invoice the customer. Record the delivery of products; track and resolve delivery-problem reports. Make agreements and assessments. Links . Deduct quantity from inventory (link with material-resource management; it interacts with inventory management). Post invoice totals (accounting management). Mirror images . In product-sales management, we move things out of the business on an invoicing basis (from us to a customer). In material-resource management, we move things into the business on an invoicing basis (from a supplier to us). Components. The components within product-sale manag