工作中的仪容仪表.ppt

Grooming Courtesy At Work 工作中的仪容仪表 课程目标 Objective By the end of this session you will be able to: 这堂课程结束后你将能够：? Explain the definition of the grooming 阐述出仪容仪表的定义 List the importance of the grooming and explain why it is important 列举出仪容仪表的重要性，并解释为什么重要 Describe the demands of the grooming in your daily work 说出工作中对仪容仪表的具体要求 什么是仪容仪表？ Grooming Means It includes appearance, clothing, hygiene and attitude. And also embodies one’s spiritual outlook. 包括——人的容貌、服饰、个人卫生和姿态等四个方面，是一个人精神面貌的外观体现。 工作中仪容仪表的重要性 For Guest 对客人 For Staff 对员工 For Hotel 对酒店 Incarnates the respect to our guest 是尊重宾客的需要和体现 Embody a five star hotel’s management and services 反映了饭店的管理水平和服务水平 Reflect the specialization of our staff 体现了酒店员工的职业化程度 The importance of your grooming Hair 头发 Back Office Need wear their hair in a ponytail 二线员工 长发扎成马尾 Front Line A roll or knot of hair worn at the back of the head 一线员工 长发盘起 Female: 女员工： A short haircut 留平头 Male: 男员工： Face 脸部 A little makeup 适宜淡妆 A B C D E A B C Mouth Hand 嘴部手部 Do not eat garlic and onion while on duty 上班时避免食用葱和大蒜 Male staff should shave off the beards everyday 男员工需每天刮胡须 Mouth 嘴部 Hand 手 Keep your hands dry and clean 手心干爽洁净 Nail polish was not allowed to all Food Beverage and Kitchen staffs 餐饮及厨房员工不可涂任何指甲油 Do not work with long nails 不留长指甲 Accessories 首饰