Unit 7 Enquries and Offers 浙大出版社：商务英语课件.pptVIP

If a man be gracious and courageous to strangers, it shows he is a citizen of the world.  LANGUAGE POINTS FOR AN INITIAL INQUIRY  LANGUAGE POINTS FOR ANSWERING AN INITIAL INQUIRY - ● The start: Dear Sir or Madam / Dear Sirs / Gentlemen/To Whom It May Concern - (very formal as you do not know the person to whom you are writing) ● Giving reference: With reference to your advertisement in.../ Regarding your advertisement in ... / We have seen your advertisement in … ● Requesting a catalogue, brochure, etc.: Will/Would/Could you please send us...? / Please send us…/ I should be pleased if you would send us… ● Requesting further information: I would also like to know .../ Could you tell me whether ...? ● The complimentary close: Yours truly / Yours faithfully - (very formal as you do not know the person to whom you are writing) ● Signature: The addresser’s signature, his/her typed name and his/her title . ● The start: Dear Mr./ Ms / Mrs./ Miss ( Use Ms for women unless asked to use Mrs. or Miss) ● Thanking the potential customer for his/her interest: Thank you for your letter of ... enquiring (asking for information) about .../ We would like to thank you for your letter of ... enquiring (asking for information) about ... ● Providing requested materials: We are pleased to enclose.../ Enclosed you will find... /We enclose ... ● Providing additional information: We would also like to inform you .../ Regarding your question about .../ In answer to your question (enquiry) about ... ● Closing a letter hoping for future business: We look forward to ... hearing from you / receiving your order / welcoming you as our client (customer). ● The complimentary close: Yours sincerely (remember use Yours faithfully when you dont know the name of the person you are writing and Yours sincerely when you do.)