8D报告模板8Dreportexample.docVIP

CUSTOMER COMPLAINT - FINAL REPORT 8D Report number: F040358000FQS -8D GLOBAL INFORMATION 8D Close Date: February 04, 2004 CUSTOMER NAME: ARRAY ELECTRONICS LTD. Customer contact: Tony Chen Customer ref.: Customer part number: Area ref. number: NA401012 ST creator: Mr Gary HUA, Field Quality Service Asia Pacific ST manager: (8D report creator) Mr. Bt LEE, Muar plant Quality Reliability St ref.: F040358000FQS ST commercial product: TDA2007A ST Distribution list: Mr Blancky HO, Field Quality Service Asia Pacific Mrs Cathy LI, Field Quality Service Asia Pacific EDDY GAN, PDIP TEST Mr Gary HUA, Field Quality Service Asia Pacific SP LOW, QA / FA Mr Austin WU, Field Quality Service Asia Pacific Report approved by: Title: Date: Signature: BT LEE CHIEF FA ENGINEER 04 Feb 04 Report prepared by: SP LOW FA ENGINEER 04 Feb 04  Customer name Customer ref. Customer Prod. No ST Complaint Ref. ST Commer. product ARRAY ELECTRONICS LTD. F040358000FQS TDA2007A Detail information Complaint information Customer date: January 19, 2004 ST creation date: January 19, 2004 ST evidence received date (by FAR Mgr.): January 26, 2004 Quantity received by ST: 12 Quantity affected at Customer: Customer failure rate (ppm): Origin of the defect: Manufacturing Customer symptom description: The end cusomer believes this part has potential risk. Customer contact: Tony Chen ST complaint creator Mr Gary HUA, Field Quality Service Asia Pacific ST complaint manager: (8d report creator) Mr. Bt LEE, Muar plant Quality Reliability Device information Customer part # : ST commercial product : TDA2007A ST raw line #: BA7A*L443CAX Product family (code description): 70 AUDIO SYSTEMS Package: 7A SIL 9 Wafer fab. process: OF MT/-H Wafer fab.: 0857 AMKF AMK 5; CFM Assembly fab.: 0959 MU1A ST MUAR - MALAYSIA Test plant: 0959 MU1T ST MUAR - MALAYSIA 8D RESULTS SYNOPSIS / PROBLEM DESCRIPTION Dominant def