softskill-写作.doc

录制语音邮件问候语 说明您的姓名、所属部门、所属组织和电话号码以适当地表明自己的身份。 说明电话号码时要放慢速度、吐字清晰 说明您当前不在办公室 说明您何时会在办公室或将在何时回电话 如果需要，请说明当无法联系到您时，呼叫者应当向谁求助，说明此人的姓名和电话号码 告诉呼叫者留言的类型，例如，您可以要求呼叫者留下简短的留言来说明可以通过其他哪些人的电话号码联系到他/她以及您可以向他/她提供什么帮助 要求呼叫者在留言中说明他们的姓名和具体联系方式 告诉呼叫者您何时可能会给他们回电话 试听一下您已录制的留言，如果其中包含不当的停顿或中断，或听起来不够专业，则需重新录制回应性写作的特征和举例 用途：使用本工作帮手，指导你进行回应性写作。 回应性写作的目的是回复之前的沟通。有效的回应性写作必须及时、礼貌、准确、真诚、简短。它应该坦诚地提供读者要求得到的信息。 举例 感谢信 [Production development staff], All of you did an excellent job during our last sales quarter. You completed three big projects on tight deadlines. Consequently, our profits for the quarter look excellent. On behalf of myself and the rest of the management team, let me say thank you and congratulations on a job well done. Gratefully, Michael Cassidy 回复咨询 Dear Mr. Ryan, We received your inquiry yesterday regarding our latest software release. This letter will answer your questions concerning our technical support policy. We handle a large volume of customer inquiries daily, and for this reason, the majority of our technical support is provided by e-mail, which allows us to respond more quickly to each customer. In addition, there is a technical support phone number you may call if you require further assistance. This number is 555-223-1212. Sincerely, Michael Cassidy 关怀信 Dear Jane, Ive been deeply concerned since I learned that Herb has been hospitalized two days ago. It was a shock to all of us because he seemed to be in such good health. If you have any questions about company health insurance, I would be happy to help. Please call my office or cell phone directly if there is anything I can do. Best wishes, Michael 课程：商务写作：了解读者和写作目的主题：不同类型信函的有效写作 通知性写作的特征和举例 用途：使用本工作帮手作为撰写通知性信函的指南。 通知性写作的目的是向读者传递信息。要做到有效的通知性写作，你应该一开始就解释写作原因。组织好要点、内容具体、区分事实和观点也很重要。 举例 简单通告 Subject: Todd Brenner named head of the Marketing Department The highly experienced Todd Brenner has accepted our offer to become head of the Marketing Department. Todds duties will be effective as of Septe