LLCP – Customer Insight toolkit - Trapeze-Transformation.ppt

Appendices Appendix 1 – reference documents London Borough of Barnet findings of libraries consultation and customer insight research, Mar 2011 .uk/democracy/meetings/executivemeetingdetail.asp?MeetingID=6152 London Borough of Barnet library strategy .uk/democracy/meetings/executivemeetingdetail.asp?MeetingID=6916 London Borough of Barnet state of the borough report .uk/state-of-the-borough-21-07-2011.pdf Experian –Applying the Library Analysis Toolkit to Enfield Council Experian – Applying the Library Analysis Toolkit to Barnet Council Appendix 2 – project data sets documents London Borough of Barnet Strategic Library Review Library service performance data (visits, issues, borrowers, costs) National data from the Museums, Libraries and Archives Council (MLA) CIPFA survey of adult library users (2009) CIPFA survey of children library users (2011) Data from LLB consultation report (2011) Data from consultation focus groups and survey (2011) Demographic and spatial data from Barnet customer insight report (2011) Data from 2nd phase of library service consultation, survey and focus groups (2011) Ward data (2008-2011) Appendix 2 – project data sets and information sources London Borough of Enfield Library Cabinet report on service restructure Data from Enfield Mosaic demographic database Enfield lapsed user report Mobile library operating schedules and post code data for stops Enfield active borrowers Active borrower linking registration to branches used Appendix 3 – Experian’s library catchment analysis for Enfield and Barnet Experian was commissioned to provide an evidence-based framework to support both boroughs in making decisions about future library service provision. The reports produced detail the following: Coverage efficiency of the existing library network Pinpointing of biggest gaps and overlaps Mapping of the network against target groups of the population Measurement of existing patterns of active use of the libraries Identification of pa