Web Presence Program Overview - Institute of Health Economics：网站程序概述-卫生经济研究所.pptVIP

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2017-12-23 发布于江西
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Web Presence Program Overview - Institute of Health Economics：网站程序概述-卫生经济研究所.ppt

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Web Presence Program Overview - Institute of Health Economics：网站程序概述-卫生经济研究所

* * * * * * * * * * * * * * This slide too dense, make it two?? * This slide too dense, make it two?? * Too dense, make it two? * Too dense, make it two? * * * * This page doesn’t work as a slide; too much text * * The inhaler medication appears in her shopping cart She selects “Send by U.S. Mail” and checks out * Impact Adoption Member satisfaction Organizational * Adoption is driven by relevant and trusted services 56.1 percent of our members are engaged in their health online Estimated members with access to secure features as a percent of total eligible Kaiser Permanente membership (over age 13 with regular internet access). 22% 29% 48% 56% 50% * Adoption and usage of My Health Manager is high High volume 61.7M visits to each year 3.2M registered members - 56% of eligible members 21.7M test results viewed 8.6M e-mail messages sent 6.7M prescription refilled 250,000 online behavior programs taken 4.3M visits to health information and tools * Adoption and usage has significant organizational impact Online usage is associated with voluntary retention Improved HEDIS scores associated with secure messaging with physician Efficiencies in care delivery by shifting interactions to online Saved paper, printing and postage costs through self-service documents * Member satisfaction is high Of members surveyed, over 90% are: likely or very likely to revisit satisfied or very satisfied with would recommend * Members benefit from engagement in their health Digital Coaching results in positive health outcomes Recent data show that over half of participants: lose weight, reduce stress, quit smoking, improve their nutrition habits * Future Innovation Optimizing for mobile platforms Devices to help members track their health and enter into medical record Expand access to additional online users Continued focus on ease of use Shifting certain visit types to scheduled online follow up Shifting from text focus to video and graphics Social media to help members connect w