服务营销服务蓝图.docxVIP

Service Blueprint of Dream MagicService Standards Response timeStore cleaningLess than 10sAnd Scriptsless than 15s Amiable AttitudeGreeting Guests Amiable Attitude Physical Evidence Sound and Tone of Voice Nature of Neighborhood Coatroom Building Exterior EmployeeMaintain Facilities/EquipmentHang Coats With Visible Check NumbersConfirm Service and EmployeeGreet Customer, Take Coat, Give Coat CheckGreet Customers,Confirm booking messageAccept Reservation,Confirm Date, Time, Check Availability,Insert Booking Appearance of Employee Other CoatWaiting Time 5 MinutesProfessional staffProfessional staffClean water Washing Time 6 Minutes Hairdressing tools qualityHaircut Time 15minutesPerm1hourHaircoloring 15minutes Furnishing Employee EmployeesStaff, Other CustomersWarm water Hairdressing toolsWater ShampooGreet CustomerGreet CustomerGreet CustomerKeep RestShampoo, Towels SupportMaintain Tools SupportWash Hair, Wipe and Dry HairHairdressing, Ask Customer OpinionSupport WaterPresentation time 30s Time 1minutes CleanlinessAttitude Payment Terms SuppliesBill Format Attitude Frequency of InspectionUse RestroomBill PaymentBill PresentationBill Restroom Design,Support Bill, Collect Bill CleanlinessSupplies, Purchase/DeliveryRestroomSupplies StorageInspect FrequentlyBill PresentationMaintain Bill SystemTransact with CashierMaintain Security SystemReturn Card and ReceiptMaintain and Clean Time 1minute Time Employee Attitude Script for Good-bye Coatroom Building Exterior Employee EmployeeMaintain FacilitiesKeep Coat SecureRetrieve CoatBid Customer GoodnightTake Coat Check, Return Coat