组织行为学一(英语版).pptVIP

Contributing Disciplines to the OB Field Contributing Disciplines to the OB Field (cont’d) Contributing Disciplines to the OB Field (cont’d) Contributing Disciplines to the OB Field (cont’d) There Are Few Absolutes in OB Challenges and Opportunities for OB Responding to Globalization Increased foreign assignments Working with people from different cultures Coping with anti-capitalism backlash Overseeing movement of jobs to countries with low-cost labor Managing people during the war on terror Managing Workforce Diversity Embracing diversity Changing U.S. demographics Implications for managers Recognizing and responding to differences Major Workforce Diversity Categories Challenges and Opportunities for OB (cont’d) Improving Quality and Productivity Quality management (QM) Process reengineering Responding to the Labor Shortage Changing work force demographics Fewer skilled laborers Early retirements and older workers Improving Customer Service Increased expectation of service quality Customer-responsive cultures What Is Quality Management? Intense focus on the customer Concern for continuous improvement Improvement in the quality of everything the organization does Accurate measurement Empowerment of employees Challenges and Opportunity for OB (cont’d) Improving people skills Empowering people Stimulating innovation and change Coping with “temporariness” Working in networked organizations Helping employees balance work/life conflicts Improving ethical behavior Managing people during the war on terrorism Basic OB Model, Stage I The Dependent Variables The Dependent Variables (cont’d) The Dependent Variables (cont’d) The Dependent Variables (cont’d) The Dependent Variables (cont’d) The Dependent Variables (cont’d) The Independent Variables Productivity A performance measure that includes effectiveness and efficiency Effectiveness Achievement of goals Efficiency Meeting goals at a low cost Absenteeism The failure to report to work Turnover The voluntary and in