Chapter one Hotel Industry酒店管理英文版第一章.docVIP

Chapter one Hotel Industry 英文称谓：hotel一词源于法语，原指招待贵宾的乡间别墅。如白天鹅宾馆（White Swan Hotel）,Guesthouse (中文直译，如五洲宾馆)，Inn(如假日酒店Holiday Inn)，Hostel指招待所、青年旅馆，Apartment house或Flats指公寓，villa指乡间别墅、庄宅。The Tourism Industry Lodging properties are a segment within the tourism industry. Figure 1.1 (Segments in the Tourism Industry) provides an overview of the different types of organizations that make up the tourism industry. Hospitality: the generous and cordial provision of services to a guest, is at the heart of the hotel industry. These services: room accommodation, food and beverage, meeting facilities, entertainment facilities, reservations, information of hotel services, information on local attractions… 2．A Brief History of Hotels Travelers have always required places where they could rest at the end of the day for the earliest travelers, this place was a campsite with, good fortune permitting, a campfire. Over time, places of rest became available at the crossroad centers of travel and, in between these centers, persons living along travel routes frequently made a room (lodging) and board (meals) available in their own homes. 古代客栈时期。19世纪中叶以前。AThe inns were built in a relatively standard design, a sample of which is shown in Figure 1-1. As can be seen, the design was in the form of a quadrangle, with stagecoaches and people entering through a vaulted gateway. The yard within the quadrangle was used for many purposes, such as weddings or fairs, and often as a theater. The quadrangular form provided outside walls as a protection against enemies, and the single entrance was easy to control and protect. The various buildings or sections within provided sleeping accommodations for the travelers, a facility in which food and drink was served, and shelter for both the drivers and the horses. In the eighteenth century, coffeehouses became extremely popular in Europe and were incorporated into many of the inns. 大饭店时期。19世纪中叶至20世纪初。H1829年在波士顿落成的特里蒙特（Tremont）饭店被称为第一座现代化饭店。1829 that the first