E-Scm电子外包能力模型介绍.pptVIP

eSCM 模型简介 东芝(中国)有限公司 质量管理部经理 王灵珠 Wanglingzhu@ Topic eSourcing简介 eSCM模型 eSCM – SP简介 eSCM – CL简介 参考资料 eSourcing的范围 Type of Sourcing Relationship Type of Sourcing Relationship eSourcing所面临的风险/问题 安全性:关键数据落入竞争对手手中 成本: 成本超出预期 自身成长: 自身知识得不到成长 服务: 无法满足期望的需要 关系维护: 需要重新对合同进行谈判 需要重新寻找SP 统计: (长期合作能否长期) 20% - 25%的关系在2年内破灭 50%的关系在5年内破灭 ? 实际需要: eSourcing的需要却在增长 23 Critical issues for Sourcing 1.Establishing and maintaining trust with stakeholders 2.Managing stakeholder expectations 3.Translating implicit and explicit needs into defined requirement with agreed-upon levels of quality 4.Establishing well-defined contracts with stakeholders, including clients, suppliers and partners 5.Reviewing service design and deployment to ensure an adequate coverage of the requirement 6.Ensuring the effectiveness of interactions with stakeholders 7.Managing supplier and partner relationships to ensure that commitments are met 8.Ensuring compliance with statutory and regulatory req. 9.Managing clients security 10. Managing cultural differences between stakeholders 11. Monitoring and controlling activities to consistently meet the service delivery commitments 12. Monitoring and managing clients and end-users satisfaction 13. Building and maintaining the competencies that enable personnel to effectively perform their roles and responsibilities 14. Managing employee satisfaction, motivation, and retention 15. Establishing and maintaining an effective work environment 16. Maintaining a competitive advantage 17. Innovating, building flexibility, and increasing responsiveness to meet unique and evolving client req. 18. Managing rapid technological shifts and maintaining the availability, reliability, accessibility, and security of technology 19. Capturing and using knowledge 20. Smoothly transferring service and resources 21. Maintaining continuity of the service delivery 22. Capturing and transferring knowledge gained to the client during contract completion 23. Measuring and analyzing the reason