丽思卡尔顿服务理念培训.pptVIP

Service Value #1 服务信念 #1 I build strong relationships and create Ritz-Carlton guests for life. 我与他人建立良好的关系并为 Ritz-Carlton 创造终生客人。 Clue: One-on-one relationships一对一的宾客关系 Service Value #2 服务信念 #2 I am always responsive to the expressed and unexpressed wishes and needs of our guests. 我能及时对客人表达和未表达的愿望和需求作出反应。 Clue: Two, guest wishes come true ???二， 顾客愿望得以实现 Service Value #3 服务信念 #3 I am empowered to create unique, memorable and personal experiences for our guests. 我得到授权来为我们的客人提供独特、难忘和个人化的体验。 Clue: Three, set your power free三，权利行使自由? Service Value #4 服务信念 #4 I understand my role in achieving the Key Success Factors, embracing Community Footprints and creating The Ritz-Carlton Mystique. 我能及时对客人表达和未表达的 Clue: I am the key to The Ritz-Carlton Mystique ??????四，我是丽思卡尔顿成功秘诀的关键 ?? Service Value #5 服务信念 #5 I continuously seek opportunities to innovate and improve The Ritz-Carlton experience.我不断寻找机会去改革和改进我们提供给客人的Ritz-Carlton体验。 Clue: High Five, Innovation is Alive ???五，坚持不断创新 Service Value #6 服务信念 #6 I own and immediately resolve guest problems. 我为客人所遇到的问题负责并立刻解决。 Clue: Six, I am willing to fix六，我致力于解决问题 Service Value #7 服务信念 #7 I create a work environment of teamwork and lateral service so that the needs of our guests and each other are met. 我致力于创造团队合作和互相支持的工作环境以满足客人和同事的需求。 Clue: Seven, our teamwork makes it heaven七，伟大的团队精神 Service Value #8 服务信念 #8 I have the opportunity to continuously learn and grow. 我有不断学习和成长的机会。 Clue: Eight, I shape my fate八，我的前途，我创造 Service Value #9 服务信念 #9 I am involved in the planning of the work that affects me.我参与制定与我相关的工作计划 。 Clue: Nine, I plan what is mine九， 我对自己的工作计划负责 Service Value #10 服务信念 #10 I am proud of my professional appearance, language and behavior.我为自己的专业形象、语言和行为而自豪。 Clue: I look and act like a perfect 10 十，我致力于创造完美的表现 Service Value #11 服务信念 #11 I protect the privacy and security of our guests, my fellow employees and the company’s confidential information and assets.我致力于保护客人、同事和公司的机密信息和财